As co-founder of Civil Solutions, I am a trainer, networker and employer relations specialist. I have been honored to serve central Virginia for over 35 years with administrative experience in various positions. I was instrumental in establishing several of the customer service programs, services and network building at Sentara Martha Jefferson Hospital, the Church of the Incarnation, the Charlottesville Regional Chamber of Commerce, and Piedmont Virginia Community College, all in Charlottesville, Virginia. These innovative approaches included valet parking services, the use of volunteers as professional patient advocates and monthly sector roundtables.
I currently provide interactive, quality professional development in Life Management and Customer Service to businesses, not-for-profits, schools, government agencies, healthcare organizations and state and national groups. My unique style of mixing humor with real-life stories and examples has given numerous organizations the motivation needed to excel in their ability to provide superior service and individuals a renewed sense of joy and purpose in their daily lives.
I hold a BS degree from Saint Bonaventure University and a Master’s degree from Duke University. I am originally from Syracuse, New York and enjoy spending time with my wife Jane, our collective six children and three grandchildren, reading, sports and playing cello in my cover rock band, 180 | Facebook.